FAQ
How to pay for my order?
- What payment methods are accepted? β Credit cards (Visa/Master, etc.), PayPal, debit cards
- If the payment fails? βContact our customer service for one-on-one assistance
- Is it secure? β Encrypted transmission; no need to share card info with third parties
- View step-by-step guides for each method β
When will my package arrive?
- Domestic (US): 5-7 days (free) or 2-3 days ($10 express)
- International: 7-14 days; shipping fee calculated at checkout (DHL/UPS supported)
- How to track my order? β Tracking number & link sent within 24h after shipping
- International customs clearance notes β
Can I return the product if unsatisfied?
- How long do I have to return? β 30 days from delivery date
- What are valid return reasons? β Damaged items or description mismatch (must be unused)
- Who pays for shipping? β Seller for quality issues; buyer for personal reasons
- Return application template & refund timeline β